We strive to ensure our customers can quickly and easily find the answers they are looking for. If you are unable to find an answer to your question on our FAQ page, please email us at info@playground-couture, and we will get back to you right away!
How do I place an order?
Placing an order is easy! When you have found an item that you would like to purchase, simply click the Add to Cart button. From there, you can continue shopping for great boys & girls clothing and accessories, or you can click the Check Out button. You will then be prompted to either enter your Customer Information or to Log In if you have an existing account. Then just fill out your preferred Shipping Method followed by your preferred Payment Method, and you’re done!
What methods of payment do you accept?
Playground Couture accepts all major credit cards, PayPal & Apple Pay.
How quickly will my order be processed?
Your order will be shipped within an estimated 24-48 business hours after your payment has been authorized and verified. This timeline excludes weekends and holidays. Once your order has shipped, you will receive an email with tracking information.
How do I find the right size?
Sizing charts will appear on the product page, when available. For more information, please visit our Sizing Chart page.
How do I return merchandise?
Items may be returned within 14 days from the date your order is received. For our step-by-step returns process, please visit our Return Policy page.
How do I unsubscribe from promotional emails?
We don’t want to see you go! To unsubscribe, just hit the unsubscribe link, which you will find located at the bottom of the email or newsletter.
How do I use a promotional code?
From time to time we like to reward our loyal customers with discounts. All promotions will be indicated on our website or via our email newsletters. To apply the offer, enter the code in the Promotional Code field during the checkout process and click Apply Promo. Promotional codes are case sensitive. Some restrictions may apply. Promotions may be limited to a specific group of items or require a minimum order price, and may only be valid for certain dates or for a limited time. Only one promo code may be used per order. Playground Couture may change the terms of a promotion at any time.